CANCELLATION / REFUND POLICY
- E-BOOK PURCHASE: The e-books which are sold by Divergent are the Intellectual Property (IP) of Divergent Aerospace, Ltd. and are subject to the Terms and the license provided below. Because said products are delivered to you in electronic format, once downloaded, they cannot be returned to us. We do not offer refunds of any kind on e-book purchases. The moment that you initiate the download process on our server, you are taking Final Delivery of the product. We do not offer refunds on downloadable electronic content because we have no way to monitor who is using our Intellectual Property after it is downloaded from our server. Therefore, all sales on e-book products are final, and no refunds of any kind, under any circumstances, will be provided.
- COURSEWARE PURCHASE: Divergent guarantees customer satisfaction with our Online Courseware. We offer a 14-Day Money-Back Guarantee on Non-Bundled À La Carte Courseware sold on our website. The 14-Day Money-Back Guarantee is only offered on À La Carte Courseware. We do NOT offer a Money-Back Guarantee on Bundled Courseware. Bundled Courseware is Courseware that is part of a ground training program. It’s easy to distinguish between À La Carte Courseware and Bundled Courseware. À La Carte Courseware is priced under $75 USD and covers one single topic. Bundled Courseware will be priced above $75 USD and will cover many different topics.
TAKING DELIVERY OF PRODUCTS
After payment approval, you will be redirected to your “Learner Profile.” You will find all download links located under the “Downloads Tab” on said page of our website. Clicking or tapping on said download links will initiate the product download connection between our server and your device. UPON SUCCESSFULLY DOWNLOADING YOUR PURCHASE, YOU ARE TAKING FINAL DELIVERY OF THE PRODUCT. PRODUCT SUPPORT PROVIDED BY DIVERGENT WILL TERMINATE IMMEDIATELY AFTER THE SUCCESSFUL DOWNLOAD OF SAID PRODUCT ON YOUR DEVICE. WE DO NOT PROVIDE ANY SUPPORT PAST THIS POINT, OUR CUSTOMER IS RESPONSIBLE FOR ENSURING THAT OUR PRODUCTS CAN BE INSTALLED ON THEIR DEVICES, CAN BE SUCCESSFULLY PRINTED ON THEIR PRINTING EQUIPMENT, AND CAN BE OPENED BY THEIR TYPE OF DEVICE.
You are permitted to download your content up to five (5) times, after exceeding said limit, you will no longer be authorized to download additional copies of the product. If you require additional downloads, please contact us, and special provisions will be made to authorize your account for additional downloads. EACH TIME A PRODUCT UPDATE IS RELEASED, YOUR DOWNLOAD LIMIT IS RESET TO ZERO AND YOU ARE AUTOMATICALLY GRANTED FIVE (5) NEW DOWNLOADS TO OBTAIN THE UPDATE. Divergent will work with you in the event of a technical problem, which may have prevented you from downloading your content. Downloads are intentionally limited to prevent abuse of and to maintain the integrity and security of our products.
THE COMPLETE CFI BINDER SERIES USER LICENSE
The Complete CFI Binder Series requires a user license. The Complete CFI Binder Series of Products remains the property of Divergent. YOU DO NOT OWN THE COPY OF THE COMPLETE CFI, CFII, OR MEI BINDER THAT YOU HAVE DOWNLOADED FROM OUR WEBSITE. You have simply paid for “the right to use” said product (a user license which is valid for a one-year period). At the time of purchase, a customer is enrolled in a reoccurring subscription with is directly attached to the product purchased (CFI Binder). This subscription serves as the user license and determines the period of time a customer has "the right to use" our material. Upon subscription cancellation, the customer loses all rights to use our product. Said user license is granted to one person (the name of the customer whose account the product was downloaded from). This license data will be imprinted at the bottom of all pages within The Complete CFI Binder Series, at the time of download. YOU DO NOT PHYSICALLY OWN THE COPY OF THE COMPLETE CFI BINDER SERIES THAT YOU HAVE DOWNLOADED FROM DIVERGENT. YOU ARE SIMPLY BEING GRANTED “PERMISSION” AND THE “RIGHT” TO USE SAID PRODUCT. THE USER LICENSE
CUSTOMERS WHO CANCEL THEIR SUBSCRIPTION (AFTER THE FIRST-YEAR PERIOD) WILL LOSE ACCESS TO PUBLICATION UPDATES, PRODUCT DOWNLOAD PERMISSIONS, AND THE ABILITY TO USE THE DOWNLOADED COPY OF THE COMPLETE CFI BINDER SERIES.
Continued enrollment in a product subscription is required to possess a user license for the right to possess and use our intellectual property (THE COMPLETE CFI BINDER SERIES). All customers who initially purchase a download license for The Complete CFI Binder Series are provided with a one-year, free trial period. This one-year period begins from the original date of purchase. THIS IS A PERPETUAL SUBSCRIPTION WHICH WILL CHARGE THE CREDIT CARD PROVIDED ON YOUR CUSTOMER ACCOUNT ON AN ANNUAL BASIS. BILLING WILL ONLY STOP WHEN A CANCELATION ACTION IS INITIATED BY YOU, OUR CUSTOMER.
A CANCELATION ACTION CAN BE EXECUTED BY YOU, OUR CUSTOMER, AT ANY TIME BY GOING TO YOUR LEARNER PROFILE AT HTTPS://WWW.DIVERGENTAERO.COM/LEARNER-PROFILE/ THEN CLICKING ON THE SUBSCRIPTIONS TAB, AND SUBSEQUENTLY INITIATING CANCELLATION OF SAID SUBSCRIPTION. CUSTOMERS WHO DO NOT CANCEL THEIR SUBSCRIPTION PRIOR TO THE RENEWAL DATE (ONE YEAR FROM THE ORIGINAL DATE OF PURCHASE) WILL BE BILLED THE CURRENT GOING RATE FOR RENEWAL AS LISTED ON THE SITE, FOR AN ADDITIONAL YEAR TO RETAIN THEIR USER LICENSE, RECEIVE PRODUCT UPDATES, AND DOWNLOAD PERMISSIONS. NO REFUNDS WILL BE PROVIDED TO CUSTOMERS WHO HAVE FAILED TO CANCEL THIS SERVICE, FOLLOWING THE 1-YEAR TRIAL PERIOD.